Refund and Returns Policy

Refund Policy

Last updated: 19-12-25

At MARU, we prioritise customer satisfaction while maintaining fair business practices.

Eligibility for Refunds

Refunds are applicable under the following conditions:

• Product received is damaged or defective

• Incorrect item delivered

All requests must be raised within 48 hours of delivery with supporting images.

Non-Refundable Items

• Products damaged due to misuse or mishandling

• Items purchased during clearance or sale (unless damaged)

Refund Process

Once your request is approved:

• Refunds will be processed to the original payment method

• Processing time: 7–10 business days

How to Request a Refund

Email us at: marumerchandisingllp@gmail.com
Include order number, issue details, and images.